At Way of Life Nourishment, we respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan, or provide that information to any third party (except the financial institution that processes your payment) without your specific consent. We are dedicated to protecting your information and fully complying with the requirements of the law.
Way of Life Nourishment will collect data such as: name, address, postal code, phone number, email address, credit card or bank account information for the purpose of processing direct payments for customers who purchase products with us. We may also collect and use other data such as (but not limited to) purchasing habits and medical information (i.e. list of allergies) to enhance and improve our service to you.
When you visit our website a small file called a “cookie” is used to track the items added to your order as you move through our website. To shop online with Way of Life Nourishment, you must have your cookies turned on. Once you have finished shopping with us, you can delete the cookies from your hard drive.
Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimize, and serve ads based on someone’s past visits to our website.
Intended Purpose, Consent & Use of Information
Way of Life Nourishment will only collect information from customers through lawful and consented sources. The company will not hold or collect any information that originates from an unconsented source. If a Way of Life Nourishment employee receives unconsented information, he/she will advise the party that sent it to cease. The employee will also advise that providing unconsented information is in violation of the Personal Information Protection Act.
If a customer does not consent to providing Way of Life Nourishment with the requested information necessary to do business, Way of Life Nourishment staff will provide the reasons to the customer and advise them of the pending consequences if the information is not supplied. In some cases this may result in the company ceasing delivery service to the customer.
If for business reasons, Way of Life Nourishment requires original information to be used for a different purpose, customers will be advised in advance and consent obtained prior to the new use.
Request for Additional Information
From time to time, we may ask you for additional information about your lifestyle, demographics, and attitudes so as to improve our service to you. Here again, we will never share this information with any third party except in an aggregate form, such as the percentage of our customers that have purchased a particular product.
Way of Life Nourishment expects customers to provide accurate information and notify the company of any changes to continue with effective administration or service. Such things as (but not limited to) phone numbers, addresses or payment methods must be kept up to date by the customer.
Safeguard & Security
All information collected from customers is safeguarded through various means such as (but not limited to): restricted access to databases and servers, cyphering, passwords, encryption, as well as locked filing cabinets for information collected in paper form. If paper documents containing personal customer information are no longer required, they are shredded.
Openness & Access
At any time a customer may ask the designated administrator to view all personal information collected by the company and ascertain how it is being used or disclosed.
There may be times in which some information will be restricted if there are references to other identifiable individuals, legal concerns, security or propriety rights or costs. If this is the case, the individual making the request will be advised of the reasons for the restrictions.
Complaints & Inquiries
Any concerns, complaints or inquiries about the handling of personal information or surrounding the policy must be made in writing and include specific concerns. They should be directed to:
Way of Life Nourishment
110 Elmwood Road
All complaints will be investigated and responded to within 30 days from receiving complaint and steps taken by Way of Life Nourishment to resolve the situation. If this process does not resolve the complaint, then the individual may seek remedies under the provincial Privacy Commissioner.